White Papers

GoldMine DatasheetsThe CRM Buyer’s Guide Series:
Volume I: What is CRM and How Can It Improve My Business?
Volume II: What is the Right CRM System for Me?
Volume III: How Can I Get the Most From My Chosen CRM Solution?

Gleanster Deep Dive – How Top Performing SMBs Maximized CRM Success in 2012
This Deep Dive report explores how top performing SMBs actually leverage CRM to maximize revenue and outperform industry peers.

CRM Feature Matrix from CompareCRM
A detailed feature matrix of leading CRM software products. See how the top CRM software solutions stack up and narrow down the choices in your software selection process.

Ten Steps to CRM Success
This report explores the key success factors of CRM and describe a set of steps that you can use to make CRM succeed for your company and for your customers.

CRM Mobile Best Practices Series: Going Where the Customers Are.
Produced by: CRM Media

It’s readily apparent that the use of mobile computing devices has exploded in the past few years, and the way people do business and connect with one another has been a revolution from within, rather than a well-executed business plan from the top down.

Sales Effectiveness: Get Control of Your Business
5 steps for improving predictability. Don’t get caught flatfooted.

 

Marketing Effectiveness: Get Control of Your Business
5 steps for proving, and improving, revenue. Elevate your credibility.

Sales and Marketing Effectiveness: Get Control of Your Business
5 steps for aligning sales and marketing.

Customer Service Effectiveness: Get Control of Your Business
5 steps for delivering superior service.

Gleansight CRM for Small and Midsized Businesses Benchmark Report
Gleanster’s Report Rates GoldMine “Best in Overall Value and Features and Functionality.”

Premise vs. Cloud CRM: Which is Right for You?
With all the recent attention on Cloud CRM solutions, it might seem like this is the future of software. Though many are jumping on the on-demand bandwagon, many are also jumping off.

CRM Best Practices: 10 Tips to Help Sales Crush Their Number
Sales simply isn’t what it used to be. With global competition, it’s increasingly tougher to gain access to decision-makers and close sales.