GoldMine's Official Blog

Share Your GoldMine Experience

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Calling all GoldMine Premium Edition users! We’ve made some efforts lately to get GoldMine listed on some popular sites that help people learn about GoldMine and CRM. We would sincerely appreciate it if you would take a few minutes to share your experience and thoughts on the sites listed below.

Software Advice Review:
http://www.softwareadvice.com/crm/frontrange-goldmine-review/ 

Technology Advice Review:
http://technologyadvice.com/products/goldmine-crm-reviews/
* scroll down and you’ll see an area to write a short review.

G2 Crowd Review
https://www.g2crowd.com/products/goldmine/reviews/
* select the green “write review” button; a LinkedIn account is required.

We appreciate you taking the time to share your thoughts and experience on GoldMine. Thank you!


GoldMine delivers new Android solution with just released GoldMine Premium Edition 2014

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Milpitas, CA, June 10, 2014 – GoldMine, a contact management pioneer, today announced the release of GoldMine Mobile for Android users.

GoldMine users now can manage their contacts remotely with GoldMine Mobile for Android and iOS devices. This latest version has the same features and functions as the previously released version for iOS and now makes them readily available to smartphone and tablet users who own an Android device.

GoldMine Mobile users can view, edit and create opportunities using their iPhone, iPad, and Android tablet or smartphone.  The updated interface is more intuitive and makes it easier to use when away from the office. Current users of Mobile Edition will now have access using either an iOS or Android device automatically.

GoldMine also is pleased to announce that this version allows a user to synch calendar items to the device’s native calendar through a Google Apps Business account.  This version also allows mobile edition users to create, view, and edit GoldMine Sales Opportunities to help manage sales forecasts real-time. And the latest GoldMine release includes over 140 recent customer requested items and adds support for Microsoft Windows 7 and 8.1 for users upgrading from Windows XP.

“With this latest release, we now address over 98% of the smartphone market. It’s great for our GoldMine users when they need access to their contacts while away from their office,” said Paul Petersen, General Manager of GoldMine. “The ability to view and edit important information before a meeting from any device running Android or iOS extends GoldMine beyond the desktop.”  GoldMine is now offering any new purchaser of GoldMine Premium Edition 2014 two free mobile users to get started.

Businesses using GoldMine want to build close, long-lasting relationships.  By providing businesses with class-leading features and addressing the needs of a growing mobile workforce, GoldMine can help build strong relationships better through technology.

About GoldMine
GoldMine is a leading provider of Windows-based relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, GoldMine is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships that enhance business performance through the improvement of employee productivity, customer and partner loyalty, and better management of the entire business ecosystem. GoldMine is published by FrontRange Solutions and is headquartered in Milpitas, California. http://www.goldmine.com/ 

 Please direct all press inquiries to:
Sabrina Hengehold
PR Manager
(408) 601-2815
PR@frontrange.com

GoldMine is a registered trademark of FrontRange Solutions USA Inc. in the United States and other countries. Other products and brands are the trademarks of their respective owners or companies.


Which marketing automation solutions are you using?

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At GoldMine, we are looking for the next big thing that we can work on to incorporate into our product – and based on industry analyst projections, marketing automation will be the biggest growth area. We’d love to know what you are using for this – and is it delivering the results you would like?

GoldMine has provided some elements of what is now called marketing automation. “GoldMine was selected to be in the list of vendors in our Marketing Automation UserView Survey,” stated Software Advice marketing analyst Derek Singleton, “because of GoldMine’s long history in CRM and sales force automation. As the company continues to evolve in the marketing automation space, we wanted to measure user perceptions on the greatest strengths and benefits of GoldMine.”

The survey helps us all understand the current state and what current users like you would like. Take the survey – get real time results and help shape the future.


GoldMine delivers AppConnect® solution for GoldMine users

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GoldMine delivers AppConnect® solution for GoldMine users that helps businesses easily build and send targeted email marketing offers to their business leads and customers
Constant Contact API integrates GoldMine with online marketing tools so GoldMine users can utilize vital information on leads and customers from GoldMine to create targeted email campaigns based on purchase history or other qualifying sales or communications factors; empowering GoldMine users to create more relevant, compelling offers through the Constant Contact integration

Milpitas, CA, September 4, 2013 – GoldMine, a contact management pioneer, today announced integration with the Constant Contact® (NASDAQ: CTCT) suite of online marketing tools. The resulting integration will allow GoldMine users to utilize vital information on leads and customers from their GoldMine system to create targeted email campaigns based on purchase history or other qualifying sales or communications factors. This integration now allows GoldMine users to create more relevant, compelling offers through the Constant Contact integration. In addition, GoldMine users will be able to view campaign results and detailed response information for each record. It will be featured in Constant Contact’s MarketPlace, an online resource that connects small organizations with tools and services for growing their business.

“The real synergy of integrating with Constant Contact comes from the combination of GoldMine’s core contact management functionality with Constant Contact’s deep email marketing capabilities,” said Paul Petersen, general manager, GoldMine. “For example, a business using GoldMine and Constant Contact can create, send and monitor large-scale automated email marketing programs; making the task of communicating with their leads and customers easier and more productive.”

Organizations can utilize vital information on leads and customers from their GoldMine system to create targeted email campaigns based on purchase history or other qualifying sales or communications factors allowing them to create more relevant, compelling offers through the Constant Contact integration.

GoldMine users leveraging the Constant Contact integration can build and extract a particular segment of customers or leads from GoldMine, then import those email records into Constant Contact via import wizard to create a list. Constant Contact also makes the creation of emails easy with their large email template library and easy email designer; users don’t need to code or know HTML to create professional looking emails.

Integration with Constant Contact is available in GoldMine Premium 2013. Basic plans for Constant Contact are as little as $15.99 per month. For more details or to sign up for a free trial, visit: https://www.constantcontact.com/features/signup.jsp?pn=goldminecrm.

Register at http://bit.ly/18AxNB0 to attend an informative webinar on Thursday, September 12th at 11am PDT / 2pm EDT. The webinar will show how to install and use Constant Contact with GoldMine.

“We strive to make our core functionality and extensive customer base accessible to innovative third-party developers via AppConnect, so it is rewarding to see a new integration partner come on board,” said Joel Hughes, senior vice president, strategy and corporate development, Constant Contact. “GoldMine’s integration is a great complement to Constant Contact’s online marketing tools. We look forward to working together to help drive small business success.”

About GoldMine
GoldMine is a leading provider of Windows-based relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, the GoldMine application is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships that enhances business performance through the improvement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem. GoldMine is a division of FrontRange Solutions and is headquartered in Milpitas, Calif. http://www.goldmine.com/

About Constant Contact®, Inc.
Constant Contact wrote the book on Engagement Marketing™ – the new marketing success formula that helps small organizations create and grow customer relationships in today’s socially connected world. More than half a million small businesses, nonprofits and associations worldwide use the company’s online marketing tools to generate new customers, repeat business, and referrals through email marketing, social media marketing, event marketing, local deals, digital storefronts, and online surveys. Only Constant Contact offers the proven combination of affordable tools and free KnowHow®, including local seminars, personal coaching and award-winning product support. The company further supports small organizations through its extensive network of consultants/resellers, technology providers, franchises and national associations.

Constant Contact and the Constant Contact Logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.

Please direct all press inquiries to:
Sabrina Hengehold
PR Manager
(408) 601-2815
PR@frontrange.com


CompanionLink Offers Enterprise Mobile Integration with GoldMine

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DoubleLook Enterprise, CompanionLink’s server application integrates GoldMine CRM with Android, iPhone, iPad, Windows Phone, and BlackBerry devices.

Organizations who use GoldMine® to manage business relationships now have reliable mobile integration for the latest phones and tablets. CompanionLink’s enterprise product – DoubleLook Enterprise – offers two-way synchronization of GoldMine contacts, calendar activities, contact notes and histories, to-dos and opportunities with mobile platforms. The server-solution manage synchronization for the entire organization from a single PC through a User Management Console.

“DoubleLook Enterprise extends rich GoldMine data to modern phones and tablets without breaking the bank or needing an IT whiz,” says Rushang Shah, Director of Marketing for CompanionLink Software. “Our one-time license affords an entire organization mobile integration backed by US-based telephone support.”

“I have used and recommended CompanionLink since 1997 because they are the absolute best at integrating GoldMine data to mobile devices,” says Bob Gannett, a Seattle-based consultant of GoldMine for 23 years who relies on CompanionLink to supply mobile integration to his business clients. “CompanionLink stays current with the latest mobile technology and delivers customer support that sets a benchmark.”

DoubleLook Enterprise can synchronize directly to Android, iPhone, iPad, Windows Phone, and BlackBerry devices using CompanionLink’s mobile app called DejaOffice CRM. Integration is managed and automated through CompanionLink’s secure cloud. DoubleLook Enterprise can also synchronize GoldMine with web services like Gmail, Google Apps, and Outlook.com that many organizations use for email and connectivity with mobile devices.

More information about GoldMine mobile integration is available at www.companionlink.com/enterprise. A free trial version is also available upon request.

About CompanionLink Software
For 20 years, CompanionLink® Software, Inc. has pioneered USB and Cloud data synchronization for mobile devices, CRM and Contact Management software, and Web services. They also develop a business-class CRM app, called DejaOffice®, for Android™, iPhone®, iPad®, Windows Phone®, and BlackBerry® devices. CompanionLink helps integrate contacts, calendars, tasks, and notes between mobile, desktop, and cloud platforms. For more information, please visit www.companionlink.com or www.dejaoffice.com.


GoldMine Teams with EarthLink to Transform Goldmine into a Secure Cloud Service

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GoldMine Teams with EarthLink to Offer Cloud Workspace to Users
GoldMine users can now turn their GoldMine instance into a secured cloud service

Milpitas, CA, June 19, 2013 GoldMine®, a leading customer relationship management provider for small and medium businesses, today announced GoldMine users can now transform their instance of GoldMine into a secure cloud service with Cloud Workspace by EarthLink Business .

Cloud Workspace, a hosted desktop service, is EarthLink’s latest virtualization service. This customized environment enables customers to control business applications like GoldMine and its data with secure access from anywhere or any device, and from any high-speed Internet or private MPLS connection.

GoldMine and EarthLink will host a special webinar showcasing Cloud Workspace and its benefits on Tuesday, June 25th at 10am PDT/1pm EDT. You can register for this online event at http://bit.ly/13M5azM.

Cloud Workspace helps to significantly reduce operating costs, eliminates capital expenditures, and increases employee productivity with easy application access and reduced security challenges. With more than 250 applications including GoldMine available, combined with the ability for customers to add their own custom applications, Cloud Workspace functions as a virtual office, allowing employees access to GoldMine wherever they work.

This service enhancement provides GoldMine users with improved employee productivity, and access from any device coupled with the benefits of cloud computing. Moreover, GoldMine users can now preserve their investment in windows-based applications and eliminate the cost and distraction of infrastructure management for one low-monthly fee.

“With our Cloud Workspace solution, we’ve taken the complexity out of application management and end-user accessibility while maximizing business benefits of the cloud,” said David Cottingham, Senior Vice President of Products for EarthLink. “Cloud Workspace simplifies manageability, increases protection and delivers data and applications securely from the cloud, allowing GoldMine users the convenience of using any device to access and run all of their applications and data as if it were local to them, even while moving between devices.”

Offering quick deployment, Cloud Workspace empowers GoldMine users with many features to enable organizations of any size to have an IT experience previously only available to Fortune 500 companies. And the customizable Cloud Workspace supports a mobile and telecommuting workforce.

“With the addition of Cloud Workspace from EarthLink, GoldMine helps businesses to enhance their performance through improved customer and partner relationship management. And by taking GoldMine to the cloud, can exponentially boost employee productivity,” added Paul Petersen, Vice President & General Manager of GoldMine.

Cloud Workspace features  secure, instant access to files, applications and email from any Internet connection or private MPLS connection; operating in a highly secure infrastructure that is SSAE 16 compliant, with process controls and infrastructure and certified security experts on the job 24×7; and business continuity, featuring fully redundant data storage and routine back-up and disaster recovery protection.

For more information about GoldMine, http://www.goldmine.com/. Press contact: Sabrina Hengehold at sabrina.hengehold@frontrange.com.

About GoldMine

GoldMine is a leading provider of Windows-based customer relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, the GoldMine application is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships that enhances business performance through the improvement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem. GoldMine is a division of FrontRange Solutions and is headquartered in Milpitas, Calif. http://www.goldmine.com/


About EarthLink

EarthLink, Inc. (NASDAQ: ELNK) is a leading IT services and communications provider to more than 150,000 businesses and one million consumers nationwide. EarthLink empowers customers with managed services including cloud computing, managed and private cloud, and virtualization services such as managed hosting and cloud workspace. EarthLink also offers a robust portfolio of IT security, application hosting, colocation and IT support services. The company operates an extensive network spanning 29,421 route fiber miles with 90 metro fiber rings and 8 secure data centers providing ubiquitous nationwide data and voice IP service coverage across more than 90 percent of the country. Founded in 1994, EarthLink’s award-winning reputation for outstanding service and product innovation is supported by an experienced team of professionals focused on best-in-class customer care. For more information, visit EarthLink’s website at www.earthlink.com.  More information on EarthLink Business IT Services is available by calling 1-800-957-4872 or visiting www.earthlinkbusiness.com.


Share your GoldMine Experience with Others

Posted on in GoldMine, Mr. GoldMine, Press Comments Off

G2Crowd – Real Reviews by Real People 

In the “old” days you’d go to experts and pay for their technology assessments – but the only voice that matters to most of us today is that of the actual users. Whether it’s consumer goods or business software, today’s business manager looks to comments and ratings of others. In the small business market, we are quasi-consumers as I call it: that is, we buy for our business but act as consumers do with regard to researching options.

Now there is a new resource on the scene, G2Crowd.

G2Crowd is a croudsourced website that compares the best business software and services based on user ratings and social data. G2Crowd is collecting ratings from all users on the products they use. They’ve recently created a CRM grid which GoldMine is listed. So if you have some time, I would appreciate your contribution and honesty about GoldMine.

GoldMine is a viable option for many SMBs and by having its users highlight the best things about GoldMine; it can only build the momentum of our community. So if GoldMine helped your business, please let others know.

And if there are things we should know that need attention, please send me a note along with your assessment and we will be happy to respond personally and privately to your input.

http://www.g2crowd.com/products/goldmine-reviews

 


SYNETY Announces GoldMine CRM Integration for CloudCall Click

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GoldMine users can now benefit from integrated cloud telephony and call recording functions, to support more efficient customer interaction

Milpitas, CA, May 23, 2013 — GoldMine, a customer relationship management pioneer, today announced GoldMine 9.2 Premium Edition users can now make and record calls through a new partnership with Synety, makers of the popular CloudCall on-demand business telephony solutions.

This integration provides GoldMine users with enhanced employee productivity and efficiencies with on-demand telephony services accessible directly from within GoldMine. These telephony functions include desktop click-to-dial, full integration of detailed call histories, and the ability to embed complete recordings of calls directly into contact records for easy replaying and management.

CloudCall’s features can be delivered in addition to GoldMine users’ existing telephony arrangements on a per-user, per-month basis with no upfront costs. Companies using CloudCall integrated with GoldMine also benefit from ultra-low costs for outbound calls, which enables significant savings.

As an added feature, GoldMine will also offer CloudCall to its users as part of its regular software upgrade program, making integration easy and completely seamless for organisations.

“GoldMine helps businesses to enhance their performance through better management of customer and partner relationships, and boosts employee productivity. Integrating SYNETY’s cloud telephony functions into our solution drives additional efficiencies, and enriches customer records with detailed records of actual phone transactions while saving on call costs. This helps to further develop conversations with customers,” said Paul Petersen, vice president and general manager of GoldMine.

Mark Seemann, CEO of SYNETY, said: “GoldMine is one of the world’s leading CRM solutions for small businesses, so making CloudCall available to its 1-million strong user base is a tremendous endorsement of the capabilities and benefits of our solution. The easy integration of CloudCall Click delivers immediate benefits in terms of productivity and more detailed records, enhancing customer service. With our on-demand pricing structure and call costs at wholesale rates, these benefits can be enjoyed by any GoldMine user, irrespective of their business’ size.”

CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Click enables software integration that works with customers’ existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.

For more information about GoldMine, visit www.goldmine.com. Press contact: Sabrina Hengehold at sabrina.hengehold@frontrange.com.

About GoldMine
GoldMine is a leading provider of Windows-based relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, the GoldMine application is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships that enhances business performance through the improvement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem. GoldMine is a division of FrontRange Solutions and is headquartered in Milpitas, Calif. http://www.goldmine.com/

About SYNETY
SYNETY is a software as a service (SaaS) company, developing, delivering and supporting advanced business telecoms capabilities. SYNETY’s pay-as-you-use pricing model cuts costs and enables companies to react quickly to changing demands, without the need for dedicated servers or networks, and with no need for in-house telecoms expertise. The company is part of SYNETY Group plc (SNTY: LSE), formerly Zenergy Power plc, and is based in Leicester, UK. http://www.synety.com


GoldMine named to ISM’s Top 15 Awards List; Recognized for Leadership in CRM for SMB Category

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Milpitas, Calif.–(BUSINESS WIRE)–May 21, 2013–GoldMine announced today that its GoldMine Premium Edition 9.2 by ISM Inc. as recipients of their Top 15 CRM (Small & Medium Business) Software Award for 2013.

The annual Top 15 CRM Software Awards are based on rigorous testing of CRM software programs from around the world that are sold in the North American marketplace. New trends for 2013 are identified from vendor surveys and intensive testing at the ISM Software Lab in Bethesda, MD. Each software program is rated according to 208 selection criteria, including 99 business functions, 48 technical features, 34 implementation capabilities, 10 real time criteria and 17 user-support features. With no ownership in or by a vendor, ISM’s software analysis is 100 percent unbiased.

GoldMine Premium Edition 9.2 helps to better manage business relationships across social networks, improve revenue and build enduring relationships. Key enhancements to the GoldMine 9.2 release include:

  • LinkedIn Contact Search – With a new lead, you can quickly see your shared connections for easier introductions, greater insight or assistance in building the relationship.
  • Twitter Conversations – Effectively communicate via Twitter in GoldMine with your customers and prospects.
  • Facebook Integration – Search and find a contacts profile page for an individual and/or company.
  • Google News Search – Read the latest news on your prospects and customers to keep up to date on their announcements.
  • Google Mapping – Find a contact’s address and get directions using Google Maps.

“With GoldMine 9.2, Evo Exhibits’ sales staff uses the new social link for LinkedIn as another way of establishing relationships. Having additional information on contacts through social media integrations is a real advantage to making connections and reaching our target audience,” said Kevin Fett, principal at EVO Exhibits.

“Our customers leverage GoldMine to build business relationships that enhance performance through the enhancement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem,” said Paul Petersen, general manager of GoldMine. “GoldMine 9.2 Premium Edition offers a seamless integration onto popular social networking platforms for our customers to be able to interact with their audience and engage in conversations anytime, anywhere.”

About GoldMine
GoldMine is a leading provider of mobile relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, the GoldMine application is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships which enhances business performance through the improvement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem. GoldMine is a division of FrontRange and is headquartered in Milpitas, Calif. http://www.goldmine.com/


Air Animal Pet Movers Boosts Business with GoldMine CRM

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Air Animal Pet Movers

Today one of our clients was featured in CRM Magazine. Air Animal Pet Movers arranges transport for treasured pets – and uses GoldMine to manage all their estimates and follow ups. Check them out at airanimal.com.

The big story is the specific benefits in productivity and top line sales – Dr. Woolf saw the potential and worked with Premier GoldMine reseller Ron Canty of Contact Management Systems of Florida to achieve the desired results.

CRM done right. Read the AirAnimal success story here.


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